Manged it services | kelowna BC

Managed IT services involve outsourcing the management, maintenance, and support of a business's IT systems to a third-party trustuful IT parner (like LionTek). This includes tasks like:

• Monitoring networks,
• Cybersecurity
• Data backups, and more.

No, they are suitable for businesses of all sizes. Small to medium-sized businesses benefit greatly as they gain access to enterprise-level IT support without the high costs.

Managed IT services provide proactive support, reduce downtime, and enhance security. They offer cost-effective solutions compared to maintaining an in-house IT team and ensure your technology runs efficiently. With expert support, you can focus on growing your business while leaving IT challenges to professionals.

Providers implement advanced security measures like firewalls, antivirus software, regular updates, and monitoring to prevent and respond to threats effectively.

Yes, providers can set up and manage secure remote work solutions, ensuring employees can work efficiently from anywhere.

Managed IT services help reduce costs by eliminating the need for in-house IT staff, minimizing downtime, and providing predictable monthly expenses. They improve efficiency by proactively monitoring and maintaining systems, quickly resolving issues, and ensuring your technology operates at peak performance, allowing your team to focus on core business activities.

At Liontek, we offer standard Managed IT Services plans that are the most popular with small to large business operations. These packages provide the best value for the price and include essential IT services to reduce costs.

For businesses with unique needs, additional add-ons are available, and we can customize the package further to suit your specific requirements.

Managed IT service packages often include network monitoring, cybersecurity, data backup and recovery, IT support and helpdesk, cloud services, software updates, and IT infrastructure management. These services ensure your business's technology operates efficiently and securely.

Liontek offers a wide range of additional managed IT services to meet your business needs, including:

• Help Desk Support for quick issue resolution.
• 24/7 Support with priority service for critical needs.
• Backup Monitoring & Disaster Recovery Planning to safeguard your data.
• Email Management with spam filtering and archiving.
• Cloud Services & Monitoring to optimize and secure your cloud infrastructure.
• Hardware & Software Procurement to ensure you have the right tools for your operations.
• Remote Work Solutions like VPN and collaboration tools for seamless productivity.
• VoIP & Unified Communications for efficient, modern communication systems.

Costs vary depending on the services provided, the size of the business, and the complexity of the IT environment. LionTek offers flexible pricing models like flat-rate, per-user, or per-device plans. Addtionaly you can add a 24/7 help desk support if needed.

This depends on your Managed IT Service contract. If your contract does not include 24/7 support, please submit a ticket via the provided link. We offer contracts with various response times to suit your budget, typically responding within 2-12 hours based on your service agreement. If your Managed IT Services package includes 24/7 support, you can call us directly using the provided number."

You’ll receive a monthly invoice, which can be paid via credit card or INTERAC transfer.

Managed IT services help reduce costs by eliminating the need for in-house IT staff, minimizing downtime, and providing predictable monthly expenses. They improve efficiency by proactively monitoring and maintaining systems, quickly resolving issues, and ensuring your technology operates at peak performance, allowing your team to focus on core business activities.

At Liontek, we offer standard Managed IT Services plans that are the most popular with small to large business operations. These packages provide the best value for the price and include essential IT services to reduce costs.

For businesses with unique needs, additional add-ons are available, and we can customize the package further to suit your specific requirements. 

We conduct an on-site audit to assess your systems and setup. Based on this, we provide a proposal with various response time options. The number of hours included per month is pro-rated, so unused hours roll over to the next month. After the first 3 months, we reevaluate your plan and adjust it to better suit your business needs. This process is repeated after 12 months to ensure you have the most cost-effective and tailored IT solution for your business.

You can always adjust your plan—whether upgrading or downgrading—for the next month. If there are any unused hours from your current plan, we can roll them over and add them to your next package, ensuring you get the most value out of your services.

No, managed IT services work collaboratively with your business. You retain control while the provider ensures your systems run smoothly and securely

Managed IT services provide tools and solutions that enable seamless collaboration, no matter where your team is located. To ensure smooth IT operations across different locations, additional package add-ons can include:

• Remote Work Solutions: Secure VPNs and collaboration tools like file sharing and video conferencing to keep your team connected.
• Cloud Services: Centralized access to data and applications from anywhere, ensuring consistency and productivity.
• Backup Monitoring & Disaster Recovery: Protecting your data and ensuring quick recovery in case of disruptions.
• VoIP & Unified Communications: Efficient communication systems for real-time interaction across teams.
• 24/7 Support: Ensuring IT issues are resolved promptly, regardless of time zones.

These services and add-ons ensure your team remains connected, productive, and supported, no matter where they are located. Let me know if you'd like further customization!