it support
Smart IT Solutions to Empower Your Business
From seamless remote support to tailored on-site services, we deliver the IT expertise you need to keep your operations running smoothly. Let us handle your tech challenges, so you can focus on growing your business.
Your Trusted Partner for Expert IT Solutions
At LionTek, we specialize in delivering innovative IT solutions tailored to the unique needs of businesses like yours.
Backed by over a decade of experience under CAO IT Service before founding LionTek, our team of certified professionals brings a proven track record of success.
We’re committed to ensuring your technology works seamlessly for you—not against you.
Whether it’s
- Proactive support
- Advanced cybersecurity, or
- Tailored IT consulting
We provide reliable, efficient, and scalable services to help your business thrive in today’s fast-paced digital world.
On-Site Expert IT Support - When You Need It Most
Why Choose Our On-Site IT Support?
When your business needs hands-on IT assistance, our expert on-site support team is ready to step in. Whether it’s troubleshooting hardware issues, setting up new equipment, or resolving critical technical challenges, we provide fast, reliable, and professional service right at your location.
With our on-site IT support, you’ll benefit from:
- Personalized Solutions: Tailored support to address your unique IT needs.
- Quick Response Times: Minimize downtime with our prompt and efficient service.
- Certified Professionals: Skilled experts equipped to handle even the most complex issues.
From small fixes to large-scale IT projects, we’re committed to keeping your business running smoothly. Trust us to deliver the hands-on expertise you need, exactly when and where you need it.
Fast, Reliable Off-Site IT Support When Every Second Counts
Why Choose Our Remote IT Support?
When technology issues strike, waiting isn’t an option. That’s where our fast and reliable remote IT support comes in. Whether it’s troubleshooting software glitches, resolving network disruptions, or providing real-time assistance, our team is just a call or click away.
We pride ourselves on delivering:
- Immediate Response Times: Get help when you need it most, without delays.
- 24/7 Availability: Day or night, we’re here to keep your business running.
- Cost-Effective Solutions: No travel fees or waiting for on-site visits—just efficient problem-solving from wherever you are.
With our off-site IT support, you’ll have peace of mind knowing that expert help is always within reach. Let us handle the tech challenges so you can stay focused on what matters most—your business.
Services Offered
Managed IT Services
Proactive IT management to ensure your systems run smoothly, minimize downtime, and provide 24/7 support tailored to your business needs.
Cloud Solutions
Secure and scalable cloud services to enhance collaboration, streamline workflows, and give your team access to data anytime, anywhere.
Cybersecurity
Comprehensive protection against cyber threats with advanced security measures to safeguard your data, systems, and business reputation.
IT Consulting
Expert guidance to align your IT strategy with your business goals, optimize operations, and implement the right technology solutions.
Network Setup and Maintenance
Reliable network design, installation, and maintenance to keep your business connected, efficient, and secure.
backup & disaster recory
Protect your business from data loss with reliable backup and disaster recovery solutions. We ensure your critical data is securely backed up and can be quickly restored, minimizing downtime and keeping your business running smoothly.
Our Process: Tailored IT Support Every Step of the Way
At LionTek, we believe in providing IT support that’s perfectly aligned with your business needs. Our step-by-step approach ensures your business gets the IT support it needs to thrive. Let us handle the tech, so you can focus on growth and achieving your goals seamlessly.
Book an On-Site IT Assessment
Schedule a visit, and our experts will evaluate your current IT systems and infrastructure to understand your business needs.
Tailored IT OPTION
Based on our findings, we’ll provide customized IT solutions designed to align with your business goals and streamline operations.
Seamless Implementation
Our skilled IT team will handle the setup, configuration, and integration of the recommended systems to ensure a smooth transition.
Ongoing su0pport
We’re here for the long haul—providing continuous IT support, monitoring, and maintenance to keep your business running without interruptions.
our best deals
OFF-SITE IT SUPPORT
Offers fast, reliable remote assistance to keep your business running smoothly. From troubleshooting to user support, our team is just a call away—delivering cost-effective, solutions without the need for on-site visits.
$
107/ hour
* The rate includes all travel costs within Kelowna & West Kelowna.
ON-SITE IT SUPPORT
Delivers hands-on assistance for all your technical needs. Whether it’s setting up new equipment, resolving hardware issues, user support, or managing large-scale IT projects, our team will be there to provide expert service at your location.
$
135 / Hour
* The rate includes all travel costs within Kelowna & West Kelowna.
ENTERPRISE IT SUPPORT
Our Enterprise IT Support package is designed for businesses with complex IT needs, offering comprehensive solutions to manage and optimize your entire IT infrastructure.
$
197 / Hour
Sample Tasks:
* The rate includes all travel costs within Kelowna & West Kelowna.
Fill out the form below to plan an on-site visit, allowing us to analyze your IT setup and send you a personalized proposal.
Frequently Asked Questions: Your IT Support Options Explained
🖥️ General IT Support Questions
We work with businesses of all sizes across various industries, including healthcare, retail, finance, and more. Whether you’re a small business or an enterprise, we tailor our services to meet your needs.
On-site IT support involves our team visiting your location to handle hardware issues, installations, or large-scale projects. Off-site IT support is remote and focuses on troubleshooting, monitoring, and maintaining your systems from a distance.
💰 Pricing & Packages
Each package is designed to meet different needs:
- Off-Site Support: Remote troubleshooting, system monitoring, and helpdesk services at $107/hour.
- On-Site Support: Hardware repairs, network setup, and IT project management at $135/hour.
- Enterprise Support: Server management, database optimization, and disaster recovery at $197/hour.
Yes, travel costs within Kelowna & West Kelowna are included in our on-site support rates. Outside city limits mileage fees apply.
🛠️ ❓ Technical Questions
Response times depend on the complexity of the issue. However, our remote support typically addresses most problems within minutes, while on-site visits are scheduled promptly.
Absolutely! Our enterprise support package includes server farm management, network structure planning, and ongoing monitoring.
Yes, we offer reliable backup solutions and disaster recovery plans to protect your critical data and ensure business continuity.
🚀 Getting Started
Simply contact us to schedule an initial consultation or on-site assessment. We’ll evaluate your systems and recommend the best solutions for your business.
You can contact us via phone, email, or through our website. We’re always ready to assist!
Yes, we provide a free initial consultation to understand your IT needs and discuss how we can help.
SERVICES
IT Consulting and Strategy COMING SOON!
Network and Infrastructure Services COMING SOON!
Contact
#210 - 347 Leon Ave, Kelowna, BC, V1Y 8C7, Canada
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